Privacy Policy

HOW WE USE YOUR DATA

 
PERSONAL DATA

• To provide and maintain our website, and tell you about any changes
• To let you use interactive features.
• For customer support.
• To gather analysis or valuable information that helps us improve the website.
• To monitor how our website is used.
• To detect, address and prevent technical issues.
• To send you news, special offers and information about goods, services and events we offer similar to those you’ve purchased or enquired about – unless you’ve opted out of these.

 
TELEPHONE CALLS

To help improve the service we provide, we may occasionally monitor the calls we receive from our customers. This helps to ensure that we give you with the highest level of service and maintain quality standards. We may also pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.

PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you’re in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the Personal Data we collect and how we use it.

We might process your data because:

• You’ve given us permission
• It’s necessary for payment processing
• We need to perform a contract with you
• It complies with the law

 
RETAINING DATA

We’ll only keep your Personal Data for as long as needed for the purposes above. And we’ll only use it to meet our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We’ll also keep Usage Data for internal analysis. This information is generally kept for less time – unless it’s used to strengthen our site security, improve the site’s functionality, or we’re legally obligated to keep it for longer.

TRANSFERRING DATA

Your Personal Data and other information may be sent to, and maintained on, computers outside your state, province, country or other governmental jurisdiction. Meaning the local data protection laws might be different to in your jurisdiction.

Consenting to this Privacy Policy and submitting this information means you agree to this transfer. We’ll take all reasonable steps to ensure your data is treated securely and in accordance with this policy, and your Personal Data won’t be transferred to any organisation or country without adequate controls in place – including the security of your data and other personal information.

DISCLOSING DATA

We may disclose your data if we believe it’s necessary to:

• Comply with the law
• Protect and defend our rights or property
• Prevent or investigate any website-connected wrongdoing
• Protect the personal safety of website users or the public
• Protect against legal liability

DATA SECURITY

When it comes to data security, there’s no such thing as a 100% secure way to electronically store data or transmit it online. So while your data security is very important to us and we strive to use commercially acceptable means to protect your information, we can’t fully guarantee its security.

YOUR GDPR DATA PROTECTION RIGHTS

If you live in the EEA, you have data protection rights. In line with these, we aim to take reasonable steps to let you correct, amend, delete, or limit the use of your Personal Data.

Want to know what Personal Data we hold about you, or want us to remove it from our systems? Just let us know by sending us an email to [email protected]

In certain circumstances, you have these data protection rights:

• Accessing, updating or deleting your information
• You can do this from your account settings. Or if you can’t work it out, just get in touch and we’ll help you.
• RECTIFICATION Correct any inaccurate or incomplete information.
• OBJECTION You have the right to object to our processing of your Personal Data.
• RESTRICTION Request that we restrict the processing of your personal information.
• PORTABILITY If you require it, we’ll give you a copy of the information we have on you in a structured, readable and commonly-used format.
• WITHDRAW CONSENT We require your consent to process your personal information, and you can withdraw it at any time.

 
Please note: we might ask you to verify your identity before responding to requests about personal information.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

SERVICE PROVIDERS

We need to use third-party companies and individuals to facilitate our website, sales and provide it on our behalf, take on related services, or help us analyse how it’s used. While they may have access to your Personal Data, this is only to perform these tasks and they’re obligated not to disclose or use it in any other way. Relevant privacy policies for our integrated Stripe payment service are below.

https://stripe.com/privacy

GOOGLE ANALYTICS

We may use Google Analytics to monitor and analyse our website. Google Analytics tracks and reports on website traffic, using the data collected to monitor our site. The data is shared with other Google services and used by Google to change and personalise the ads on its network.

You can stop Google Analytics seeing your activity by installing the Google Analytics Opt-Out Browser Add-On This stops the service’s JavaScript from sharing your activity with Google Analytics.

Find out more about Google’s privacy practices on their Privacy & Terms web page

BEHAVIOURAL REMARKETING

Remarketing means showing you adverts on other websites based on what you viewed on ours.

Here are some ways to opt out of your data being collected and used for ads like this.

GOOGLE ADS

A remarketing service from Google Inc. If you’d like to opt out of Google Analytics for Display Advertising and customise the Google Display Network ads, go to the Google Ads settings page Google also recommends the Google Analytics Opt-Out Browser Add-On, which stops Google Analytics collecting and using your data.

If you’d like more information on Google’s privacy practices, go to the Privacy & Terms web page

FACEBOOK

Facebook adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising

Learn all about Facebook’s interest-based advertising Facebook’s interest-based advertising

Opt out by following these instructions

You can also opt out using your mobile device settings, or with a local digital advertising alliance:

• Europe -European Interactive Digital Advertising Alliance
• USA – Digital Advertising Alliance
• Canada – Digital Advertising Alliance of Canada

Learn more about Facebook’s privacy practices from its Data Policy.

PAYMENTS

We use third-party services (Stripe) to process payments for any paid products and services.

We won’t store or collect your payment card details. Any card details you give will go straight to our third-party payment processor Stripe who use your personal information according to their Privacy Policy. To ensure your payment information is handled securely, they adhere to PCI-DSS standards, managed by the PCI Security Standards Council – a collaboration between brands like Visa, Mastercard, American Express and Discover.

Read our processors’ privacy policies:

https://stripe.com/privacy

LINKS TO OTHERS SITES

We may link to other sites that aren’t operated by us. If you do click on a third party link, you’ll be directed to that third party’s site – where we recommend you review the site’s Privacy Policy.

We have no control over – or responsibility for – the content, privacy policies or practices of any third party sites or services.

 

CHILDREN

Our website doesn’t address anyone under the age of 18, and we don’t knowingly collect personally identifiable information from them. If you’re a parent or guardian and your child has given us Personal Data, please let us know. Once we know we’ve collected Personal Data from children without parental consent verification, we’ll take steps to remove it from our servers

PRIVACY POLICY CHANGES

We may update our Privacy Policy every now and then, posting the new version here. Before this happens, we’ll let you know with an email and/or a clear message on our website, and update the ‘Effective date’ above.

We recommend you review this Privacy Policy from time to time, as any changes become effective once they’re posted on this page