Monthly Retainer Maintenance service for website content is an agreement where a website maintenance provider offers ongoing content maintenance and management services in exchange for a fixed monthly fee. 

A website content maintenance plan is a strategic approach to manage and update a website’s content regularly. It involves a series of tasks aimed at ensuring that the content remains accurate, engaging, and relevant to the intended audience. This includes removing outdated or irrelevant content, adding new content, optimizing it for search engines, ensuring website usability, fixing broken links, and monitoring website traffic. Regular maintenance ensures that the website stays competitive, user-friendly, and delivers a great user experience.

WordPress Support is a service that provides technical assistance and troubleshooting for WordPress websites, while WordPress Content Maintenance is a strategy for regularly updating and improving the content on a WordPress website. WordPress Support deals with technical issues related to the website’s functionality, security, and performance, whereas WordPress Content Maintenance focuses on reviewing and enhancing the website’s content to ensure accuracy, relevance, and engagement.

If your WordPress site having problem or require upgrades, please refer to our WordPress Support plan.

Our Monthly Retainer plans allows for the purchase of either 5 or 10 man-hours per month.

For Monthly Plan hours, it is important to note that maintenance hours do not roll over from month to month. Any unused hours will expire at the end of the month.

Similarly, for Annual Plan hours, they must be used within the year and cannot be carried over to the following year.

The following tasks can be performed using your Content Maintenance hours:

• Creating new pages
• publishing blog posts and article
• adding, removing, or editing text on posts, pages, and products
• uploading provided JPG and PNG images and adding them to pages
• cropping and resizing images within the WordPress dashboard,
• adding provided SEO keywords, titles, snippets, and more.
• configure popups, notification bars
• create image galleries
• edit page slugs
• add, remove, or edit users
• upload PDFs
• basic video editing
• Insert New Product
• add/update Events
• add/update career posts
• adjust widgets, and more

All your content Maintenance Hours are tracked by our team. We keep a record of each update and inform clients of the remaining number of hours/credits.

Certainly, you can request as many tasks as you need, as there is no restriction on the number of requests. However, if there are several tasks for the same website, we may prioritize and coordinate them to avoid redundancy.

Yes, JustSimple offers up to 50% discount for accredited educational institutions and non profits. You can contact support and submit proof of your company’s status to request the discount.

Provided below are effective ways to communicate with us to ensure that we can quickly and efficiently complete your requests with absolute clarity.

EXAMPLE 1 – Modify Content
Our technical team finds it particularly helpful to receive images of the issue you’re experiencing as this enables us to identify exactly what needs to be done.

– Please include screenshots (from your computer desktop)
– Add a descriptive subject , e.g, Services page needs re-alignment
– Explain: “Please adjust and justify 3 paragraph content on Service page(yoursite.com/service-abc-xxx/). Thanks”

EXAMPLE 2 – Fixing Bugs / Small Fix

– Please include screenshots, e.g., Screeshot from your mobile phone
– Add a descriptive subject , e.g, About Us page – Text and Image are overlapping
– Explain: “Please find the screenshot (i’m using Android phone), on About Us page (yoursite.com/about/my-company/) the featured image and first paragraph content was overlapping. Please help to adjust it, thanks!”

Note: Be as specific as possible. Provide as many details as possible when providing us with edits or tasks to complete. This way, we have a clear understanding of what needs to be done.

When you send us support email, or submit a ticket, typically respond to your ticket within 4-8 hours. Once your ticket is assigned to one of our support techs, it can take 12-24 hours to complete your request.